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Strategic Debt Solutions (SDS) is the nation’s leading provider of technology, customer service, and payment processing services to debt relief companies across the United States. Our corporate mission is to provide our affiliates with relentless support so that they are able to focus entirely on their mission-critical activity: “helping America get out of debt; one consumer at a time.”
Recognizing the need for improved speed and efficiency during the client enrollment process, SDS offers the debt relief affiliates it supports cutting-edge technology via its web-based origination platforms and sophisticated telephone systems.
Since our network of affiliates requires efficiency, flexibility and reliability in their client origination platforms, we have invested heavily in our infrastructure and offer the most reliable customer service processing platform in the United States.
Once an affiliate enrolls a new client onto a debt relief plan; the SDS customer service platform supports each one until they have completed the program. Automated payment and document processing, monthly client statement generation, web-enabled customer relationship management systems, and real time customer service offered via online access are just a sample of the types of support our clients receive.
In our state of the art call center, our dedicated team of veteran customer care professionals and seasoned debt settlement negotiators ensures that each newly enrolled client is treated with dignity and respect.
Why SDS?
We are a privately held, for-profit company that provides processing and technology support to debt relief affiliates serving thousands of clients each day. As the technology hub of the debt relief industry in the United States, we empower those that we support with the time to focus on what matters most: helping consumers manage their debt in the quickest time frame possible.
When you work with SDS, you can concentrate on the elements of your business that bring your clients and your affiliate the greatest value.
Our purpose is to continually develop the technology and processing platforms that bring speed, standards and efficiency to the debt relief industry. Ultimately, we offer extreme benefits to consumers, debt relief affiliates, and creditors alike.
On behalf of debt relief affiliates helping highly leveraged consumers who have difficulty paying their unsecured debt, SDS matches their information to a comprehensive, creditor database of over 300,000 companies that have various re-payment terms. In minutes, we enable our affiliates to create more affordable, restructured payment plans. We then use digital signature technology to enroll new clients on the spot via their email. The whole process takes less than 30 minutes !
The result? Consumers that our affiliates support work their way out of debt responsibly while creditors collect outstanding accounts in a timely manner. Our affiliates can focus on coaching and counseling individual consumers and helping more clients work toward their financial goals.
Here is a sample of what Strategic Debt Solutions offers:
- Budget analysis and qualification assessment
- Debt Relief Plan intake, origination, and enrollment
- Customer service and retention
- Business oversight and monitoring
- Bank account reconciliation
- Strategic creditor relationship building
- Real time, 24x7web enabled customer service access
Become an SDS Affiliate
Rapid change, rising costs and increased demand – the debt relief affiliates we support are facing greater pressures than ever. SDS will help you build the sophisticated and reliable infrastructure you need to meet the challenge.
As a debt relief affiliate powered by SDS; you will have access to the most advanced technology at a fraction of the price of buying it or building it yourself. As the economy and business climate changes, you’ll have the flexibility to change with them.
As an SDS partner you will never have to worry about scalability, data security, business continuity or obsolete hardware and software. Best of all, you won’t have to invest capital in technological infrastructure.
We offer an exceptional breath and depth of services that allow you to serve your clients more efficiently:
Back Office Processing
- Daily electronic ACH debits
- Daily disbursement returns, reversals and reissues
- Monthly customer statements via mail and e-mail
- Daily customer payment posting
- Daily cash reconciliation
- Creditor database management and services
- Digital signature, fax and e-mail account activation
- Standardized/automated document creation (English/Spanish)
- Comprehensive set of standardized and customizable reports
- Real time quality assurance compliance voice verification
System Platform
- Lead management and client relationship management
- Real-time client enrollment and back end processing
- Budget worksheet
- Desktop fax and e-mail capability
- Imaging/archiving of all customer correspondence
- Systemic contact notes, business events and work queues
- Ability to post notes for clients to view via web access
- Online customer interface for debt relief servicing
- Real-time access to client information
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| For questions regarding existing affiliate support or for inquiries on how to partner with SDS, please use one of the following methods of contact: |
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Phone
Affiliate Relations: (443) 718-4210
Monday-Friday, 9:00am-6:00pm (EST) |
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Email
Affiliates@yourSDS.com |
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Fax
(443) 718-4201 |
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Mail
SDS Affiliate Relations
9250 Rumsey Road, Suite 101
Columbia, MD 21045 |
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James Duband;
CEO, Credit One Debt Solutions
“In addition to excellent customer service, SDS has
provided us with a cutting edge platform which has
enabled our agents to be more efficient and
productive without increasing costs...” |
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Mark Williams;
CEO/President, Credit First Financial Services
"The efficiency that the Strategic Debt Solutions
technology provides to my company is invaluable.
The consumers that my team enrolls on the SDS
platform benefit significantly because each newly
enrolled client is set up properly from the beginning.
With their innovative technology solutions and solid
customer service, I have noticed an increase in
customer retention as well. I am thankful and proud to call SDS my business partner…” |
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Aaron Payne
President; Powerful Credit Solutions, Inc.
"Out of all the areas that I feel SDS has supported my clients the best; I would have to say that their ability to offer 24 x 7 web-based customer service is at the top of the list. The convenience and flexibility for my clients to check their creditor and payment status is exceptional, and I have noticed a marked improvement in my retention due to this key support area. More Americans are completing the program and getting out of debt, and I have SDS to thank for that!" |
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